August 11, 2009 2 Comments
Firstly, the name. The Microsoft Operations Framework (http://technet.microsoft.com/en-us/library/cc539262.aspx) defines the Operating Quadrant as including “IT operating standards, processes, and procedures that are regularly applied to service solutions to achieve and maintain service levels within predetermined parameters.” The Service Management Functions included within the Operating Quadrant are:
Service Monitoring and Control
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