Many organizations have some form of an audit requirement that critical alerts from a monitoring system are mapped to helpdesk tickets for tracking. While the simplest solution would be a configuration that generated helpdesk tickets (with an email or script) for every critical alert fired, this is not always practical. Examples of this problem are [...]
Filed under: SCOM, System Center Operations Manager | 1 Comment »
Firstly, the name. The Microsoft Operations Framework (http://technet.microsoft.com/en-us/library/cc539262.aspx) defines the Operating Quadrant as including “IT operating standards, processes, and procedures that are regularly applied to service solutions to achieve and maintain service levels within predetermined parameters.” The Service Management Functions included within the Operating Quadrant are: System Administration Security Administration Directory Services Administration Network Administration [...]
Filed under: Misc. | 2 Comments »
